AWR Automotive, the exclusive Renault dealer for Dubai, Sharjah and the Northern Emirates, has outlined its aftersales offer: a Door2Door valet that collects and returns the car, a photograph of every replaced part, and Renault-trained technicians fitting genuine parts. This is partner content, none of it tested by us.
Quick Answer
This article is partner content supplied by AWR Automotive. Everything described below is what the dealer says it provides. We have not tested any of it, and nothing here is an assessment by CarPrices.ae of Renault, of AWR Automotive, or of how either compares with anyone else.
We are publishing it because the specifics are checkable. A reader can book a service and find out whether the car is collected, whether a photograph of the replaced part arrives, and what the invoice says about the parts fitted. That is a more useful thing to hand a Renault owner than a summary of how a brand describes itself, and it is the reason the third column of the table below exists.
Renault in the UAE is handled by AW Rostamani, and AWR Automotive states it is the exclusive Renault dealer for Dubai, Sharjah and the Northern Emirates. Abu Dhabi is served separately, so an owner there should confirm which dealer holds their car before assuming any of this applies.
What AWR Automotive Describes, and How to Check It
| What AWR Automotive says it offers | What that means in practice | What to confirm when you book |
|---|---|---|
| Door2Door Valet | The vehicle is transported to and from the service centre by a dedicated vehicle carrier rather than driven, so the owner does not visit the workshop | Whether your emirate and address are covered, whether it costs extra, and how long the car is away |
| Photographic proof of replaced parts | When a component is replaced, the customer is sent a photograph of it | Whether you receive it automatically or have to ask, and whether it is itemised against the invoice |
| Genuine Renault parts | Components specified for Renault models rather than equivalents | Ask for the part numbers on the invoice, and keep it for your service history |
| Renault-trained technicians | Technicians trained on Renault vehicles, using approved diagnostic systems | Ask what the labour rate is and whether the work is recorded against your VIN |
| Manufacturer-approved processes | Servicing carried out to Renault's documented standards | Ask for the schedule for your model and mileage, and what each visit costs |
Every row in the left column is AWR Automotive's description of its own service. The right column is ours, and it is the same set of questions worth asking of any dealer, for any badge, anywhere in the UAE.
What This Means for UAE Drivers
Get the service schedule and its prices in writing before you commit. The single most useful thing an owner can do, with any brand, is ask for the maintenance schedule for their exact model and mileage and what each visit costs. That converts a description of good service into a number you can plan around, and it is answerable in one phone call.
A collection service is worth more in some emirates than others. A valet that collects and returns the car removes the workshop trip entirely, which matters most if you are far from the centre handling your vehicle or cannot spare a working day. Confirm your address is inside the covered area before relying on it, and ask what happens if the car needs to stay longer than planned.
Keep the paperwork, whoever services the car. Photographs of replaced parts and invoices carrying part numbers are worth filing. They are the record that the work happened and what went into the car, and a complete service history is the thing a future buyer, a warranty claim or a dispute all fall back on.
Servicing is separate from your legal obligations. Whoever maintains the car, the annual vehicle test still applies from year three at AED 170 including fees, and registration renewal for a light private vehicle is AED 350. Tyres must have at least 1.6 mm of tread and be no more than five years old from the DOT date code. A service visit is a good moment to have those checked, but passing one is not the same as passing the other.
If your Renault is in Abu Dhabi, confirm who holds it. AWR Automotive describes itself as the exclusive Renault dealer for Dubai, Sharjah and the Northern Emirates. An owner elsewhere in the country should check which dealer covers them rather than assume the same arrangements apply.
Frequently Asked Questions
Who is the Renault dealer in the UAE?
AWR Automotive, part of AW Rostamani, states that it is the exclusive Renault dealer for Dubai, Sharjah and the Northern Emirates. Owners elsewhere in the UAE, including Abu Dhabi, should confirm which dealer covers their emirate before booking.
What is Renault's Door2Door Valet service?
According to AWR Automotive, the vehicle is transported to and from the service centre by a dedicated vehicle carrier rather than the owner driving it in. Confirm with the dealer whether your address is covered, whether there is a charge, and how long the vehicle will be away.
Do I get proof of which parts were replaced?
AWR Automotive says customers are sent a photograph of any component that is replaced. Ask whether that is automatic or on request, and ask for the part numbers to appear on the invoice so the record matches the photograph.
Does dealer servicing affect my vehicle registration or annual test?
No. Routine servicing is separate from your legal obligations. The annual vehicle test applies from year three at AED 170 including fees, and registration renewal for a light private vehicle is AED 350, whoever maintains the car.
Is this article an endorsement of Renault or AWR Automotive?
No. This is partner content supplied by AWR Automotive and describes what the dealer says it offers. CarPrices.ae has not tested the service and makes no comparison with any other brand or dealer. The questions in the final column of the table are ours, and they apply to any dealer.
